Privacy & cookies

Masque Srl Privacy Policy

Effective Date: September 1, 2018

Masque Srl (“Masque Milano”, “we”, “us”, or our”) respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it on our website or via our social media pages. Our products are available for sale in certain department stores and at third party online retailers. Unless otherwise indicated at the time that you provide your personal information, any personal information collected in these department stores or online retailers is not provided to us. This Privacy Policy does not address any data collection at our retail partners. When you visit this site, our social media pages or click on our advertisements, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, when you complete forms on our site, when you make a purchase on our site or in our partner stores or visit our social media pages. The types of personal information you may provide to us includes:

• Contact information (such as name, postal address, email address, mobile or other phone number)
• Date of birth
• Gender
• Username and password
• Payment information (such as your payment card number, expiration date, delivery address, and billing address)
• Your purchase history
• Your fragrance preferences (including product preferences)

Contact information for friends or family you would like us to send a message to on your behalf (please ensure that you only submit contact information of individuals with whom you have a personal or family relationship and who would want to receive messages from you)

Information provided to us through social networks or third-party platforms when you, for example, log-in to your account using social media log-in, visit or engage with our social media content, or communicate with us via social media (such as your name, e-mail, profile picture, likes, location, friend list, photos, Geo-location details or other information described by the applicable social network or platform)

How We Use The Information

We may use the information you provide to:

• Send you promotional materials or other communications
• Provide services to you and operate features on our site
• Process your payment and/or gift card transactions
• Create and manage your online account, including access to your online and in-store purchase history
• Assist with product selection and replenishment through our in-store customer registry
• Chat with you or respond to your inquiries, requests, inquiries, comments, or suggestions
• Tailor ads displayed to you on our site and elsewhere to your interests and history with us
• Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers
• Operate and communicate with you about our social media pages or mobile applications
• Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)

We also may use the information in other ways for which we provide specific notice at the time of collection. The information collected is necessary for the purposes set forth above. Without this information, you may not be able to take advantage of some of our products or services.

Information We Collect by Automated Means

When you visit our site, view or click on our online advertisements (including our advertisements on third party websites), visit our social media pages or download and use one of our mobile applications, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you navigate our website, we may collect your IP address, your unique device identifier (or other device identifier) and/or geolocation data in order to offer you certain features or functionalities. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

For your convenience, our website and mobile applications may also include functionality that allows you to remain logged in so that you do not have to reenter a password each time you want to access the website or the application. IF YOU CHOOSE TO REMAIN LOGGED IN, YOU SHOULD BE AWARE THAT ANYONE WITH ACCESS TO YOUR MOBILE DEVICE WILL BE ABLE TO ACCESS AND MAKE CHANGES TO YOUR MOBILE ACCOUNT AND MAY BE ABLE TO MAKE PURCHASES THROUGH YOUR ACCOUNT. For that reason, if you choose to remain logged in to the application on your mobile device, we strongly recommend you enable the Passcode Lock security feature on your mobile device to protect against unauthorized access to and use of your mobile device and your account in the application.

Technologies We Use

• Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

• Third Party Web Analytics Services

We may use third party web analytics services on this site, our social networking pages, or our mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to collect information (such as IP address) and use that information to help us analyze how visitors use the site. These vendors may use cookies placed on this Site (such as the Google Analytics cookie) and cookies placed on third-party web sites (such as Google advertising cookies), or other third-party identifiers, together, to analyze our Site visitors. You may deactivate the ability of these analytics services to analyze your browsing activities on this site. To learn more about web analytics services and exercise your choice with respect to their collection of information on this site: To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en.To learn more about privacy and Google Analytics please consult the Google Analytics overview provided by Google at: http://www.google.com/intl/en/analytics/privacyoverview.html. We may implement certain Google Analytics Advertising Features (including Remarketing with Google Analytics. Google Display Network Impression Reporting or Google Analytics Demographics and Interest Reporting). You can opt-out of the Google Analytics Advertising Features through Google Ad settings or by visiting https://tools.google.com/dlpage/gaoptout/.We will use the data provided by these features as described under How We Use the Information We Collect

Targeted Advertising

We also may contract with third-party service providers and advertising networks that collect IP addresses and other information through the use of cookies, web server logs, web beacons and other tools on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on third party websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about advertising networks and to opt out of interest-based advertising, visit:

In the US: the Digital Advertising Alliance at https://www.aboutads.info/choices or the Network Advertising Initiative at https://www.networkadvertising.org/choices.

In Canada: the Digital Advertising Alliance of Canada at http://youradchoices.ca/choices/.

We may also use third-party platforms and technology, including platforms operated by social networks, such as Google, Facebook and Pinterest to show you interest-based ads. These companies have specific Interest-Based Ads programs that match people that have shown interest in Masque Milano through our websites, or other services with users on their platforms and properties. If we participate in these programs, we convert your personal information (which may include name, email address or telephone number) or other information into a unique value which can be matched by those third parties with a user on their platform or with other data they may have collected from you. This matching allows us to deliver interest-based ads to users of these platforms. To opt-out of these ads, you must change your advertising preferences for those third-party platforms. You can manage your preferences for these advertising programs by clicking on the following relevant links: for Facebook click www.facebook.com, for Google click www.google.com, and for Pinterest click www.pinterest.com.These platforms may have their own privacy notices or policies, which we strongly suggest you review.

How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site to deliver personalized content, improve our site, and product and service offerings, for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, to tailor ads displayed to you on third party sites, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

Information We Share

We do not rent lists, sell or otherwise disclose personal information.

Third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by emailing us at [email protected]. If you opt out of receiving marketing communications from us, we may still contact you in connection with your account, transactions and communications with us.

Postal Mail Opt-Out

You can ask Masque Milano to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us as indicated below.

Social Networks

This site may include features and functionalities that allow you to share personal information with us that you have already provided to a third party social networking platform. For example, you may be able to create an account on our site or log-in to our site using your Facebook account or other third party credentials. If you do so, then information that you have provided to that third party will be made available to us, pursuant to the third party’s terms and conditions, and our use will be subject to this Privacy Policy. These third parties may provide you with choices concerning the personal information you share with us, including the option to revoke access. We encourage you to consult the privacy notices or policies of those platforms for more information regarding your rights.

Geo-Location Information

When you use one of our mobile applications, we may ask you for your geo-location. You may choose not to share your geo-location details by adjusting your mobile device’s location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an email to [email protected]. We may take reasonable steps to verify your identity before granting access or making corrections.

Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected, including the United States, and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

Children’s Privacy

If you are under thirteen years of age, you may browse our site. However, you may not provide personal information to us and you may not download any of our mobile applications. This site is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the site, we will delete the information from our records.

How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

Links To Other Websites

Our website may provide links to other websites or third-party platforms for your convenience and information. These websites or third-party platforms may operate independently from us and have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or third-party platform you visit is not owned or controlled by us, we are not responsible for their content, any use of the sites or platforms, or their privacy practices.

Updates To Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our personal information practices.

How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you, please contact us by email at [email protected].