Delivery & Returns
We currently offer delivery services to all Customers in selected countries*.
Please, notice that:
- We do not ship orders to PO Boxes or military addresses;
- We are unable to allow shipping address changes.
- Free Shipping over 250€ is offered in selected countries.
You may return any product ordered within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:
Returns must be shipped back in their pristine condition (unopened and unused) and original packaging to the following address:
HUB MASQUE srl
via Pitteri, 93
Please enclose the original receipt with your returns, or a copy if you are returning only a part of your order.
Please specify with your order whether you wish to exchange the goods returned or require a refund.
For items received as a gift, you are only entitled to a merchandise exchange. You may exchange the item for a different item or several different items which together are equal in value to the full value of the original item you received as a gift. Credits are not issued and unused amounts will be refunded to the original payment method.
Orders purchased online cannot be returned or exchanged at our retail counters. To request a return please send email at [email protected].
Gift orders can only be exchanged for a different product, they cannot be returned or exchanged for store credit or cash.
* Due to some political or economical restrictions, we cannot ship at the moment in some countries. We do apologise for this inconvenience which is obviously outside our control.